Coaching Terms & Conditions

Last updated: 2 November 2026

1. About these terms and the program

By paying for coaching you agree to these terms. They are between you and Jackson Cormick (ABN 33 848 294 559), "I" or "me".

1.1 What you get. A 6-month, one-to-one online coaching program that includes:

• A training program built around your goals, schedule and injury history, updated as you progress
• Personalised macro (nutrition) targets that you track yourself
• A weekly check-in, reviewed by me with a personal video response
• Messaging support in the coaching app
• One video call per month

1.2 Start date. Your 6 months start on the date we agree when you sign up, usually within 7 days of your first payment.

1.3 What's not included. Online coaching is not remedial massage, physiotherapy or medical treatment. It does not include hands-on treatment, diagnosis, meal plans, supplements, or a gym membership or equipment.

1.4 Online delivery. Coaching is delivered through the coaching app, video messages and video calls. You need a smartphone and internet access to take part.

2. Payment, cancellation and pausing

2.1 Price. You can pay in one of two ways. Prices are in Australian dollars. I am not registered for GST, so no GST is charged.

2.2 How payments work. Payments are processed securely by Stripe. On the monthly plan, your card is charged automatically each month from your first payment, for 6 payments in total, and then stops.

2.3 Monthly plan commitment. The monthly plan is a 6-month commitment paid in instalments, not a month-to-month subscription. If you stop coaching early, the remaining payments are still due, except as set out in 2.4 and section 3, or where the law gives you a right to cancel.

2.4 Change of mind. If you change your mind within 7 days of your first payment and your program hasn't started, tell me in writing and I'll refund you in full.

2.5 Failed payments. If a payment fails, Stripe will retry it and I'll let you know. If it's still unpaid after 7 days, I may pause your coaching until it's paid.

2.6 Pausing. If illness, injury, a new baby or a family emergency stops you training, talk to me. I can pause your program for up to 4 weeks in total and extend your end date to match. Monthly payments continue unless we agree otherwise in writing.

2.7 If I can't deliver. If I can't continue coaching you for reasons on my side, I'll refund the unused portion of what you've paid.

3. Results guarantee

Complete at least 80% of the program and, if you haven't lost at least 8kg of body weight by the end of your 6 months, I'll refund everything you've paid.

3.1 What "completing 80%" means. The guarantee applies only if, across the full 6 months, you:

1. Completed at least 80% of your scheduled training sessions, logged in the coaching app
2. Submitted at least 80% of your weekly check-ins (21 of 26)
3. Logged your food in the coaching app on at least 80% of days
4. Hit your nutrition targets at least 80% of the time, as shown by your food logs

3.2 How progress is measured. Weight change is measured from your starting weigh-in to your final weigh-in, using the same scales, first thing in the morning, recorded in your check-ins.

3.3 How to claim. Email me within 14 days of your program ending. I'll review your app data and check-ins and reply within 7 days. Approved refunds go back to your original payment method within 14 days.

3.4 What isn't covered. Weeks taken off under a pause (2.6) don't count against you, but the guarantee doesn't apply if you stop the program early, or if a doctor advises you not to pursue weight loss during the program.

4. Health, safety and your responsibilities

Coaching is general fitness and nutrition guidance, not medical advice, and you train at your own risk.

4.1 Health screening. Before you start you'll complete a health questionnaire. If it shows you need medical clearance, or you have a heart condition, high blood pressure, diabetes, a recent injury or surgery, or any other condition that affects exercise, you must get clearance from your doctor before training.

4.2 Injury history. Programs are built with your injury history in mind, but I can't diagnose or treat injuries online. Tell me straight away about any new pain, injury, illness or medication change.

4.3 Stop if something's wrong. Stop exercising and seek medical help if you feel chest pain, dizziness, shortness of breath beyond normal effort, or sharp, worsening or radiating pain.

4.4 Your responsibilities. You agree to:

• Give me accurate, complete information about your health and progress
• Train within your limits and use safe technique and equipment
• Keep your training and food logs honest
• Let me know early if something isn't working, so we can adjust it
• Submit your weekly check-in on time, including your weight and progress photos when requested

5. Support, privacy and the legal bits

5.1 Support hours. I reply to messages in the coaching app within 1 business day, Monday to Friday. Weekly check-ins are reviewed within 2 business days of submission.

5.2 Privacy. I keep your health information, photos and progress data private and secure, use it only to coach you, and never sell it. I won't share your photos, results or story, including as a testimonial, without your written permission.

5.3 Program content. Your programs, videos and materials are for your personal use only. Please don't share or resell them.

5.4 Your consumer rights. Nothing in these terms excludes, restricts or changes your rights under the Australian Consumer Law.

5.5 Liability. To the extent the law allows, I'm not liable for injury, loss or damage arising from exercise or nutrition choices you make, including where you haven't followed my guidance or the safety steps in section 4.

5.6 Changes to these terms. I may update these terms. Changes won't apply to a program you've already paid for unless you agree.

5.7 Governing law. These terms are governed by the laws of New South Wales, Australia.

5.8 Contact. Jackson Cormick, ABN 33 848 294 559, jacksoncormick@gmail.com, New Brighton NSW.